This page tells you what information we need to look at a notification problem. This page is intended for platform admins. Are you the admin of a platform? If so, please send the answers to the questions below to firstname.lastname@example.org. This will help us to identify your problem better.
Are you a user having problems with notifications? Please report this to the Plek Admin within your organisation. To get to a solution more quickly, you can use this page to supply as much information as possible in the meantime.
What information do we need to resolve a notification problem?
Name of affected user:
User e-mail address:
Does this problem occur often? If that is the case, do you have more examples? If so, please provide us with the names and e-mail addresses of three different users.
We need this additional information for each example:
For problems with the mobile app:
What are the brand and exact model number of your device?
What version of iOS or Android is installed on your device?
What version of the Plek app are you using? (Plek app > More > Settings)
Give one or more examples of the notifications you expect to receive (for example: push message in response to new message A in group B.)
Which version of the Plek app are you using?
What operating system (and version number) are you using?
Give one or more examples of a notification you expect to receive (for example: push message in response to new message A in group B.)
Which browser do you use?
Which exact version of this browser do you use?
What operating system are you using?
Give one or more examples of a notification you expect to receive.