Emergency Assistence for Notification Problems

A notification is a handy tool to inform all users about important (organisational) news. It is also one of the functions about which we receive many questions. That is why we created this page: to give you, as a platform admin, the correct information to solve these problems. And if that doesn't work out for you, you can also read here what information we need to solve the notification problem of your user(s).

What is the difference between push notifications and e-mail notifications?

Step 1: Ask the user to check their settings

Step 2: Ask the user to check the mobile phone, tablet or web browser settings

Step 3: We need this information to help you.

Forced (push) notifications: How do I send notifications to users who have opted out?