Interact is the fourth step of the Plek Engagement Score and reflects the active participation of users in conversations, discussions, and providing feedback.
Interact
A platform with a lot of messages and information being read will have a high View score, but it doesn't necessarily foster online connection and engagement among employees.
A high Interact score means that a relatively large number of users are responding to content from other users. It represents the percentage of unique accounts that have interacted (chats, likes, comments, completed programs) on your intranet over the past month.
While this is a relatively passive form of participation, it does indicate that employees feel engaged with what’s happening in the organization. After all, they read the messages and take the effort to respond.
When Interact is low, it's useful to analyze the content being shared. Is it often from the same person? Are the messages inviting interaction? It’s also interesting to look at which types of posts receive the most responses.
If your goal is to connect users with one another, a minimum Interact score of 50 is desirable.
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The Plek Engagement Score is available to users with the roles 'admin' and 'content manager' and can be accessed via the menu under your profile.
1. Go to your name in the top right corner
2. Go to the admin panel
3. Click on statistics
4. Click the yellow button “Try our new statistics”
5. In the main menu, click on "Interact"
Example 1: 'Fluctuating Trend Per Month'
Example one shows an average Interact score, which aligns with the goal of engaging users and connecting them online. There was a period around the summer when interaction was temporarily higher, with users showing greater involvement and participation through chats, comments, and likes.
Example 2: 'High Numbers of Comments and Likes'
The example below shows engagement through the number of comments and likes posted over a month. Even during the quiet period between Christmas and New Year's, there is still noticeable activity.
Example 3: 'Chat Usage'
Example three shows high numbers of sent chats, which appear to be an important form of communication. The two dips in the graph occur during the May and summer holidays, when there is less chat traffic.
